Return Policy | Gaynor Minden

Return Policy

We’re sorry you didn’t love your Gaynor Minden items! We will gladly accept returns for exchanges or refunds for products purchased directly from us as long as they are spotlessly clean and in new condition. Special orders and shoes that have been scuffed, danced in, had ribbons or elastic attached, or have had the ends of the drawstring pulled through will not be accepted.

Items returned for a refund must be received at Gaynor Minden within 30 days of the time they were received. Exchanges may be made within 60 days of the time you received your items.

To initiate a return or exchange, please email with your order number and the products you’d like to exchange or return. We’ll take care of the rest!

FREE ground shipping within the United States on orders of $175 or more!

Order delivery times for in stock items are currently 1-2 weeks longer than usual. Backordered items will take additional time. Thank you for your patience!’

Phone 212.929.0087 or 800.637.9240


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