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Return Policy

We’re sorry you didn’t love your Gaynor Minden items! We will gladly accept returns for exchanges or refunds for products purchased directly from us as long as they are spotlessly clean and in new condition. Special orders and shoes that have been scuffed, danced in, had ribbons or elastic attached, or have had the ends of the drawstring pulled through will not be accepted.

Items returned for a refund must be received at Gaynor Minden within 30 days of the time they were received. Exchanges may be made within 60 days of the time you received your items.

To initiate a return or exchange, please email fitters@dancer.com with your order number and the products you’d like to exchange or return. We’ll take care of the rest!

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Store Locator
Pointe Shoes Apparel & Accessories
Store Locator
Pointe Shoes Apparel & Accessories

      The best way to achieve a perfect pointe shoe fit is to go in person to an experienced fitter who maintains a large inventory so you can try many different options. We encourage you to use the worldwide Store Locator on this page to find a fitter near you.

      No store can carry every Gaynor Minden product, so call first.

      If no results are returned, drag or zoom to find the nearest location to you. If you are not able to find a store near you, don’t worry! We will do our best to fit you online.

      A short note on a sensitive subject: We believe that when a fitter in a dancewear store devotes time and sincere effort to helping a dancer find the right shoe, then that store deserves the sale. Gaynor Minden urges dancers to honor the work of stores’ fitters.