Refund policy

Returns & Refunds

We want you to love what you ordered. If something isn't right, we're here to help.

Eligibility

We accept returns within 30 days of the delivery date. Items must be spotlessly clean and in new, unworn condition. The following items are not eligible for return:

• Special orders
• Shoes that have been danced in, scuffed, or had ribbons or elastic attached
• Shoes whose drawstring ends have been pulled through
• Items marked "Final Sale"

How to Start a Return

Before sending anything back, you'll need a Return Authorization (RA) number. To request one, email returns@dancer.com with your order number and the item(s) you'd like to return. We'll reply with your RA number and return instructions.

Returns sent without an RA number cannot be accepted.

Return Shipping

Customers are responsible for return shipping costs. Please ship your return with a tracked carrier. We are not responsible for return parcels that are lost in transit.

Refunds

Once your return is received at our warehouse, please allow 5–10 business days for processing. Refunds are issued to your original payment method. Original shipping charges are not refunded. After your refund is processed, allow a few additional business days for it to appear on your statement.

Exchanges

We do not offer direct exchanges. To exchange an item, please start a return for the original item and place a new order for the replacement.

International Returns

If an international package is refused at customs and returned to us, a returned package fee will be deducted from your refund:

• United States: 50 USD
• Europe: 50 EUR
• Australia: 70 AUD
• Canada: 65 CAD

Orders with a value below the applicable fee are not eligible for a refund in this situation.